Question 1

Do I need to commit to a specific service or package?

Accepted Answer

No. Support is intentionally flexible. We can focus on a single area or work across multiple areas depending on what your business needs at the time.

Question 2

Can you work within our current processes?

Accepted Answer

Yes. The goal is to integrate into your business in a way that feels seamless. That means working within your existing processes where they are effective, and refining them where improvements are needed.

Question 3

What systems and platforms do you work with?

Accepted Answer

We work across a range of platforms including Microsoft 365, CRM systems, and tools such as Notion, and we are comfortable learning and navigating new systems where required.

Where possible, we will work within your existing systems, however it’s important that we discuss these upfront to ensure they are suitable and align with how support will be delivered.

Question 4

Do you only provide Halaxy support for practice management?

Accepted Answer

Yes. Practice management support is provided specifically within Halaxy, where I have extensive experience.

This ensures consistency, accuracy, and efficient handling of billing, workflows, and client management processes.

Question 5

What does executive and professional support actually involve?

Accepted Answer

It’s about reducing the day to day pressure. This can include managing communication, coordinating schedules, handling follow ups, and keeping things moving so you can focus on higher priority work.

Question 6

What does change or project support look like in practice?

Accepted Answer

This type of support is typically engaged during periods of growth, transition, or when something isn’t working as it should. We step in to bring structure, stabilise processes, and ensure things move forward clearly and efficiently.

Question 7

Can support be short term, or is it ongoing?

Accepted Answer

Both options are available. Some clients engage support for specific projects or periods of transition, while others prefer ongoing support that evolves with their business.

Question 8

How is communication managed?

Accepted Answer

Communication is structured around what works best for your business. This can include email, phone, Microsoft Teams, or other agreed systems already in use within your organisation.

Processes are put in place to ensure communication remains clear, consistent, and aligned with your existing workflows.

Question 9

How will I be billed?

Accepted Answer

Billing is structured based on the type of support provided. Casual and ad hoc work is invoiced weekly and due weekly. Ongoing support is also invoiced weekly, with payment due on a fortnightly basis.

Time is tracked in 15 minute increments. Smaller tasks are recorded and billed once they reach this minimum or at the end of the billing period.

Question 10

How is your pricing structured?

Accepted Answer

Our standard rate is $80 per hour, with progressive discounts applied as engagement time increases. In simple terms, the more we work together within a billing period, the lower your effective hourly rate becomes.

SERVICES

Practice Management

(Halaxy Specialist)

Designed for practices that need more than basic admin, this support focuses on building reliable systems, improving workflows, and ensuring day to day operations run without friction.

Systems & Setup

Client & practitioner Workflow

Billing & Administration

Executive & Professional support

Support designed to reduce operational pressure, ensuring communication, coordination, and day to day responsibilities are managed with consistency and care.

Comunication & Coordination

Inbox management and email triage

Stakeholder communication and follow up

Diary coordination and scheduling

Operational Support

Planning & Logistics

Change & project Support

Focused support during periods of growth, transition, or operational change, ensuring stability, continuity, and clear direction as your business evolves.

Systems & Workflow

Transition & interim Support

Recruitment & Onboarding

FAQs